The Art of Software Francoise Tourniaire, Richard Farrell epub The Art of Software Francoise Tourniaire, Richard Farrell pdf download The Art of Software Francoise Tourniaire, Richard Farrell pdf file The Art of Software Francoise Tourniaire, Richard Farrell audiobook The Art of Software Francoise Tourniaire, Richard Farrell book review The Art of Software Francoise Tourniaire, Richard Farrell summary
| #1344489 in Books | 1996-11-08 | Format: Facsimile | Original language:English | PDF # 1 | 9.00 x.90 x6.90l,1.27 | File type: PDF | 352 pages||0 of 0 people found the following review helpful.| Excellent summary of the science I mean art of software support|By Lance Urbas|The author did an excellent job of outlining all the nuances of implementing a world class support organization. He should write an updated version featuring Software as a Service.|17 of 17 people found the following review helpful.| Great for Call Centers and Internal IT|From the Publisher|The practical, end-to-end guide to designing and operating help desks and software support centers. This book compiles detailed, practical recommendations for structuring and operating a support organization. It will be invaluable to managers
Includes detailed, practical recommendations for structuring and operating a support organization. This book will be invaluable to managers whether they are building a support organization from scratch, or seeking to improve an existing operation.Covers all the major principles of designing a customer-focused support operation. Describes call management models and implementation. Presents techniques for measuring support center performance. Shows how ...
You can specify the type of files you want, for your device.The Art of Software Support | Francoise Tourniaire, Richard Farrell. I was recommended this book by a dear friend of mine.
