[PDF.11eg] Service Offerings and Agreements - A Guide for ITIL® V3 Exam Candidates

Service Offerings and Agreements - A Guide for ITIL® V3 Exam Candidates

[PDF.zi77] Service Offerings and Agreements - A Guide for ITIL® V3 Exam Candidates

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 | #4785957 in Books |  2011-01-12 | Original language:English | PDF # 1 |  9.61 x.48 x6.69l,.81 | File type: PDF | 226 pages

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||1 of 1 people found the following review helpful.| Great coverage|By Dave Bremer|I really liked this book. I used it while studying for the exam using the Art of Service (AoS) online course. This book seemed to be slightly better written, but covering the same material to the same depth as the AoS coursebook. I didn't get anything out of this book that wasn't in the AoS course material - so I wouldn't recommend it to anyone who| |This is an excellent book for prospective candidates taking the Intermediate SOA examination. -- Peter Wheatcroft FBCS CITP|About the Author|Richard Griffiths has been an ISEB examiner since 2000 and is a service managemen

By implementing good practice in service offerings and agreements, IT departments can achieve high levels of customer satisfaction by merging demand, supplier and financial management with the service portfolio and service catalogue. An intermediate level guide for exam candidates and for IT departments, this book provides clarification and expansion of the core ITIL® texts.

You easily download any file type for your device.Service Offerings and Agreements - A Guide for ITIL® V3 Exam Candidates   |  Richard Griffiths. Just read it with an open mind because none of us really know.

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