[PDF.17os] Service Offerings and Agreements: A Guide for ITIL Exam Candidates - Second Edition

Service Offerings and Agreements: A Guide for ITIL Exam Candidates - Second Edition

[PDF.ob56] Service Offerings and Agreements: A Guide for ITIL Exam Candidates - Second Edition

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 | #3051698 in Books |  2014-04-17 | Original language:English | PDF # 1 |  9.61 x.55 x6.69l,.92 | File type: PDF | 260 pages

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||0 of 0 people found the following review helpful.| A great compendium for ITIL Practitioner.|By Alcatrez|An excellent compendium to ITIL Service Design and Service Strategy. A well laid-out format of chapters and references to the original ITIL Publications. I recommend this book for any ITIL Practitioner.|0 of 0 people found the following review helpful.| Helped add a little "everyday language", com|About the Author|Richard has worked as practitioner, trainer and consultant in all aspects of ITIL for a number of large and small organisations worldwide. He has been a question compiler and examiner at all levels for 14 years and uses the knowledge gained thro

By implementing good practice in service offerings and agreements, IT departments can achieve high levels of customer satisfaction. This book is aimed at Intermediate Certificate candidates and people within organisations of any size who are tasked with service portfolio management, business relationship management, service catalogue management, service level management, demand management, supplier management and financial management. An intermediate level guide, it pro...

You can specify the type of files you want, for your gadget.Service Offerings and Agreements: A Guide for ITIL Exam Candidates - Second Edition   |  Richard Griffiths. I was recommended this book by a dear friend of mine.

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